Return & Refund Policy By Punya Koti
Punya Koti NGO deeply values the trust and generosity of our donors, which enables us to pursue our mission of supporting underserved communities. Our Return and Refund Policy clarifies our position on donations and reflects our commitment to ethical, transparent, and impactful service.
Non-Refundable Donations
All contributions made to Punya Koti NGO are generally non-refundable, as donations go toward immediate program needs and services to maximize impact. Donations are channeled directly into initiatives like education, healthcare, and skill development, benefiting communities without delay. Once a donation is processed, it’s applied toward these goals to ensure funds are used efficiently. We ask donors to review their donations carefully before proceeding to prevent any accidental contributions. Refunds are typically not offered except in rare cases involving duplicate or erroneous transactions. Should any issues arise, our support team is available to assist donors in resolving them promptly.
Transparency and Accountability
Transparency is at the core of Punya Koti’s mission, and we strive to keep donors well-informed about how their funds are utilized. Donors receive regular updates through newsletters, reports, and events highlighting program achievements and fund allocation. Our commitment is to ensure that donations drive real, measurable change, and we prioritize transparency in all financial matters. Detailed breakdowns of program expenses and impact are provided, ensuring donors understand their contributions' reach. This approach reinforces our credibility and trust with supporters, aligning with our mission to serve communities openly and effectively.
Donation Confirmation
After a donation is successfully made, donors receive a confirmation email with all relevant details. This serves as an assurance that their contribution has been processed accurately, with transaction information for their records. Should there be any errors or missing details in the confirmation, our team is prepared to address and clarify these promptly. We advise donors to check their confirmation email and contact us for support if any discrepancies arise. This process ensures that every donation is accounted for, securing the donor’s peace of mind. Confirmation emails are crucial for maintaining a seamless, transparent donation experience.
Tax Receipts for Contributions
Punya Koti NGO provides all donors with tax-deductible receipts to recognize and validate their contributions. Receipts are issued shortly after each donation, ensuring donors have official documentation for tax purposes. These receipts demonstrate our gratitude and transparency, showcasing the real impact of each contribution. For any questions regarding tax deductions or receipt information, our team is available to assist. This streamlined approach helps ensure that our donors have a smooth, hassle-free experience when filing taxes and retaining donation records.
In Case of Transaction Errors
Although rare, we understand that errors during transactions may occasionally occur, such as duplicate donations or incorrect amounts. Donors facing such issues are encouraged to contact our support team as soon as possible for resolution. While donations are typically non-refundable, exceptions may be made in cases involving clear transaction errors to safeguard donor interests. We aim to address these matters promptly to maintain donor satisfaction and confidence. Each case is reviewed individually, ensuring fair and transparent resolutions for all transaction-related concerns. This approach allows us to maintain integrity in handling donor contributions.
Contact for Queries
Punya Koti values open communication with its supporters and encourages anyone with questions about donations or our policies to reach out. Our dedicated support team is available to clarify donation processes, policy details, and any other concerns donors may have. Through email, phone, and chat options, we make sure donors feel connected and supported throughout their journey with us. We aim to create an environment of trust, where donors feel assured and informed at every step. This connection is vital to fostering a long-term, meaningful relationship with each of our supporters.